The conversation was started by replying directly to the New Order notification seen at the bottom of the image. You'll see the customer's email in the Primary Email field, as seen on the right in the screenshot below.Ībove: An email conversation with an Etsy customer in Help Scout. Email ConversationsĪnytime ChannelReply is able to identify the customer's email, you can respond directly from your helpdesk. But don’t worry-we’ve come up with two workarounds to make your life easier! 1.
Of course, Etsy has an infamous policy: they forbid all developers from sending replies to Etsy Messages from outside Etsy. Tracking IDs, items purchased, shipping addresses, you name it, everything you need to know for ecommerce support is right there in the app.Ībove: An email conversation with an Etsy customer in Zendesk. Plus, it displays dozens of order details beside each order-related message. Finish setup in minutes and start getting Etsy Messages and order info in your favorite helpdesk! How the Etsy Integration WorksĪbove: An Etsy message in Kustomer with order data from ChannelReply on the right.ĬhannelReply helps you pull all your Etsy Messages into your helpdesk. ChannelReply now integrates with Etsy! You can finally set up an Etsy integration with Zendesk, Gorgias, Freshdesk, Re:amaze, Help Scout, Zoho Desk or Kustomer.
